6/5/2019
Kentucky Power urges customers to prepare for severe summer weather
Do not touch downed lines like this. Call Kentucky Power at 1-800-572-1113.

ASHLAND, Ky. – While the first day of summer is a couple of weeks away, recent thunderstorms and forecasts mean the 2019 summer storm season is here. Preparing for a storm with high winds and lightning that can lead to power outages is important for both safety and comfort.

The next line of strong to severe thunderstorms is expected to hit eastern Kentucky Wednesday night and bring pockets of wind gusts of 50 to 60 miles an hour, especially in communities north of Pikeville to Ashland. Kentucky Power is prepared to respond to outages as quickly as is safe to do so following a storm and offers these tips to prepare for and stay safe during severe weather.

  • Before a Storm:  Create an emergency outage kit. Include flashlights and fresh batteries; battery-powered radios or televisions; candles, matches or lighters; water for drinking and cooking; canned goods and a manual can opener; important medications; and camping equipment. Charge cell phones in case you lose power. Leave a porch or front light on so you and our crews know when power is restored
  • During a Storm: Take safe shelter inside and away from windows and doors. Avoid contact with appliances, metal objects and water that can conduct electricity. Never burn charcoal indoors. It releases poisonous carbon monoxide. If you use a generator, watch for utility crews and turn the generator off when crews are in your area. The electrical load on the power lines can be hazardous for crews making repairs.
  • After a Storm: Never touch any downed or sagging lines, including telephone or cable wires that touch a power line. Keep pets and children away, too. Never pull tree limbs or other debris off of power lines. Report any hazards to Kentucky Power.

Should an outage occur, customers can report outages and check the latest restoration information for their account anytime at kentuckypower.com/outages or by downloading the Kentucky Power mobile app at kentuckypower.com/app. The app allows customers to easily report their outage by scanning the barcode on their meter. Customers also can call our Customer Operations Center at 1-800-572-1113.

Customers also can get specific information about outages via text message and/or email by subscribing to Kentucky Power outage alerts. To sign up, visit kentuckypower.com/alerts. Information also is posted on Facebook at facebook.com/KentuckyPower and on Twitter at twitter.com/KentuckyPower or @KentuckyPower.

Kentucky Power, with headquarters in Ashland, provides electric service to about 166,000 customers in 20 eastern Kentucky counties. Kentucky Power is an operating company in the American Electric Power system, one of the largest electric utilities in the U.S.

Do not touch downed lines like this. Call Kentucky Power at 1-800-572-1113.

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Privacy Policy for Kentucky Power, a unit of American Electric Power (AEP)

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Information Collected

  1. Passively collected information

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  2. Personally identifiable information

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Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Kentucky Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Kentucky Power (for example, providing the information to third parties performing computer-related services for Kentucky Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Kentucky Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Kentucky Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Kentucky Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Kentucky Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Kentucky Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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