Kentucky Power Mobile App Makes Reporting Outages Easier
Kentucky Power’s mobile app makes reporting outages easier than ever. Customers can even report an outage by scanning the bar code on their meters with their phone’s camera feature once the app is downloaded. It is free at both the Apple App Store and Google Play Store.
“The Kentucky Power app makes the most popular online functions, such as bill pay and outage reports, possible with just a few taps on a smart phone,” said Cindy Wiseman, Kentucky Power’s managing director of external affairs and customer services. “It is easy and convenient for customers who like interacting with Kentucky Power whenever and wherever they want.”
About 8 percent of Kentucky Power’s 168,000 customers have downloaded the app since it was first introduced in December 2017. The app can be used even by non-customers to report an outage using the bar code scanning feature. There is no need to type in a service address, account number or phone number. This feature can be especially useful for first responders, Wiseman said.
Since introducing the app, Kentucky Power has made several updates based upon customer feedback from surveys, app stores, and frontline employees. The most recent update gives customers the option to sign up for the Average Monthly Payment plan (AMP). Once customers download the app and log into their account, they will see the average bill amount and given the option to enroll in the program. Customers are then taken to the Kentucky Power website to complete sign-up.
The app also provides:
- Graphs that help customers monitor how much energy they have used
- Fingerprint or facial recognition login
- The ability to register and manage multiple accounts with one user ID
- The option to view a12-month payment history
- View real-time account balance, balance details, and payment due date
- View and download bill
- Make a free immediate payment from a bank account
- Make immediate, automatic, and scheduled payments
- Access other ways to pay (credit or debit card, in-person, by phone)
- Switch between multiple accounts
- Choose automatic log in
Learn more about the app in this video https://www.youtube.com/watch?v=IB6fcNlJDtM and at kentuckypower.com/app.
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