Kentucky Power

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Kentucky Power provides Internet access to its state jurisdictional tariff documents for the convenience of its customers. Kentucky Power makes no warranty that a particular tariff/schedule chosen by a customer is available to or suitable for that customer. Customers are encouraged to contact Kentucky Power directly to ensure the applicability of a desired tariff/schedule for their service requirements.

2020 Kentucky Power Regulatory Activity

Kentucky Power Seeking Debt Relief for Customers; Flex Pay Program and Meter Upgrades

Company also requests approval to use accumulated federal tax balances to delay the impact of rate adjustments on customer bills until January 2022

With the economic downturn caused by the COVID-19 pandemic, Kentucky Power is proposing a three-step plan to help customers who have fallen behind in their electric bills. The plan includes a bill credit to eliminate past due balances for customers, a new Flex Pay program giving customers more control over their monthly electric costs and a plan to lessen the impact of a future rate adjustment.

In a filing May 29, 2020 with the Kentucky Public Service Commission, Kentucky Power has asked for approval to provide a bill credit for customers whose accounts are more than 30 days past due as of May 28, 2020. These credits would eliminate all delinquencies and stop any disconnection process for those past due amounts. Kentucky Power would utilize a portion of its accumulated tax balance from the 2017 Tax Cuts and Job Act federal tax reform program to provide these credits.

More than 22,000 residential, commercial and industrial customers would receive a credit under the proposal. Credits would be calculated based on past due balances as of May 28, 2020. The credit would be a one-time adjustment, and customers would be responsible for any future balances accumulated between May 28 and the Commission’s approval.

Kentucky Power also is proposing an additional payment option called Flex Pay. The voluntary Flex Pay option would give customers the ability to pre-pay accounts to help them budget their monthly electricity costs. Customers participating in the Flex Pay program would not have to pay security deposits or late fees. In order to offer this program, new electric meter technology, Advanced Metering Infrastructure (AMI), would need to be installed. This system would provide customers with more information to better manage their electricity usage. The AMI systems also would enhance restoration during outages.

A proposal for Flex Pay and to install AMI will be submitted to the Commission on June 29, 2020, as part of a base rate adjustment request.

In the base rate adjustment request, Kentucky Power will propose to delay any base rate increase that customers have to pay until January 1, 2022 by using an additional portion of the accumulated federal income tax balance to offset the increase.

Complete details of the base rate adjustment request will be available June 29, 2020, when the proposal is filed with the Commission.

Kentucky Power is regulated by the Kentucky Public Service Commission (PSC) and all regulatory activity, including these proposals, must be reviewed and ruled on before the Company can proceed.

Environmental Compliance Plan Update

Kentucky Power complies with the Federal Clean Air Act, as well as federal, state, and local requirements that apply to coal combustion wastes and by-products from all coal-fired generation facilities. Kentucky Power meets these environmental rules through its Environment Compliance Plan. This plan is reviewed and approved by the Kentucky Public Service Commission (PSC). Kentucky Power can only recover costs of projects included in the approved plan. Once approved by the PSC, these costs are included in the base rates and the environmental surcharge. The environmental surcharge recovers the costs to comply with applicable environmental requirements that are not in base rates. The rate is calculated monthly and is reflected as a line item on all customer bills.

There is a new environmental project that must be added to Unit 2 of the coal-fired Rockport Plant in Indiana to comply with the Federal Clean Air Act. Because Kentucky Power receives 393 Megawatts of electricity from the Rockport Plant to serve eastern Kentucky customers, it must pay some of the costs to meet environmental regulations. The new project is a selective catalytic reduction (SCR) system. Once installed, this equipment will reduce nitrogen oxides released into the air.

Residential customers using an average amount of kilowatt-hours a month will see a total monthly estimated bill increase of 2.2 percent or about $3. Bills for non-residential customer bills are also estimated to increase about 2 percent. The dollar amount will vary by customer class. The new project will (SCR system on Rockport Unit 2) go into service beginning on May 31, 2020. The PSC approved this project and its expected costs on May 18, 2020. Kentucky Power will include costs on the new project in the Environmental Surcharge on customer bills beginning in July 2020.

Purchase Power Agreement Rider

Kentucky Power participates in a regional wholesale electric system called the PJM Interconnection. PJM is the regional grid operator for more than 61 million people in 13 states and the District of Columbia, including Kentucky. Much of Kentucky Power’s grid costs are included in base rates. However, Kentucky Power collects up to 80 percent of transmission costs billed to the Company through the PJM system (above or below what is in base rates) through the Purchase Power Agreement (PPA) rider. The PPA rider adjusts annually to incorporate growing costs of regional grid operations. The amount recovered from customers is set each January by the Federal Energy Regulatory Commission, commonly called FERC. The PPA rate that becomes effective on October 1, 2020, will include additional transmission costs and be approximately $4.00 per month for the average residential customer, up from an approximate credit of $1.53 through September 2020.

Ways We Can Help

To support customers, Kentucky Power offers several ways to help customers lower their bills and use less energy. The most important thing customers having trouble paying their bill or other issues can do is contact us. We want to help. We are available anytime at 1-800-572-1113. We also are available during daytime hours on Facebook and Twitter. If a customer is struggling to pay his or her bill, Kentucky Power can offer extensions and payment plans to get customers through difficult times. Customers also can enroll in an Average Monthly Payment plan, which allows for a rolling 12-month average bill. This helps to limit spikes in bills during harsh winter months and hot summer months. Our COVID-19 business experts are ready to explain the essentials like payment assistance plans and applying for the stated and federal relief programs that fit your needs. Call our Business Solutions Center at 1-888-710-4237.


Provided below are direct links for the Kentucky utility customers Bill of Rights as well as applicable state statutes and Public Service Commission regulations.

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Kentucky Power Customer Handbook

Get answers to questions about your electric service, including your rights and responsibilities as a customer in the Kentucky Power Handbook.
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Privacy Policy

Privacy Policy for Kentucky Power, a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the Kentucky Power customer mobile app (com.aep.customerapp.kentuckypower). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the Kentucky Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Kentucky Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Kentucky Power (for example, providing the information to third parties performing computer-related services for Kentucky Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Kentucky Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Kentucky Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


Kentucky Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Kentucky Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Kentucky Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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