Kentucky Power wants to ensure that all customers are safe during this challenging time. Below is important information regarding electrical safety and service needs for those affected by flooding.

Safety First

If your home or business has been flooded, it’s crucial to confirm that it's safe to restore power. Kentucky Power maintains electrical facilities up to the connection point, but you are responsible for ensuring all wiring and equipment from that point meets National Electric Code (NEC) standards.

Key Points to Consider:

• Submerged Electrical Equipment: If any electrical equipment (breakers, outlets, etc.) has been submerged, it may be damaged and unsafe. Contact a licensed electrician for an inspection and necessary repairs before turning on the main breaker.
• Breaker Panel & Outdoor Disconnect: If floodwaters have reached these areas, they need to be addressed.
• If Not Submerged: If floodwaters haven't reached the panel and the service is safe, it can remain energized.

Inspection Requirement

After repairs, an inspection by an approved state inspector is mandatory before Kentucky Power can reconnect your service. As part of our flood relief efforts, Kentucky Power will cover the cost of this inspection for residential and non-residential customers until the end of March.

To Reconnect Power

When ready to reconnect service, please contact Kentucky Power’s Customer Flood Hotline at 1-877-816-7247 (Monday-Saturday, 8 a.m. – 6 p.m.). Efforts will be made to reconnect service the next business day.

Free Meter Bases

If you need a new meter base, they are available for free at the following locations:

• Hazard Service Center – 1400 E Main St, Hazard
• M & D Electrical Sales – 3820 KY 15, Bonnyman
• Breeding Plumbing and Electric – 13 KY-7, Isom
• Jackson Electric & Plumbing Supply – 1273 Main St, Jackson
• Pikeville Service Center – 3249 North Mayo Trail, Pikeville (Coal Run)
• Ashland Service Center – 12333 Kevin Ave, Ashland

Approved Inspectors